Greetings, Disney fans! I recently had the pleasure of attending a special panel featuring Disney executives who unveiled some exciting changes and insights at Walt Disney World. Let’s dive into what I learned, and trust me, you’re in for a magical treat!
The panel was graced by Chelsea Filley, Vice President of Customer Experience and Strategy; Jason Kirk, Senior Vice President of Operations; Michael Hundgen, Creative Portfolio Executive Producer for Walt Disney Imagineering; and Alison Armor, Vice President of Resort Operations. They shared fascinating insights into how Disney uses Guest feedback to shape future projects. Alison revealed that Disney has touched and refurbished over 18,000 hotel rooms in the past five years – an endeavor that’s incorporated beloved Disney characters into the room decor, such as the Incredibles-themed rooms at Disney’s Contemporary Resort and the Mary Poppins-inspired touches at Disney’s Grand Floridian.
One surprise lay in the high praise for transportation Cast Members, as Jason Kirk noted they are among the highest-rated Cast Members on property. This underscores the significance of every role in creating a magical Disney experience, even in areas guests might not immediately think of, like transportation.
Chelsea Filley spoke about the overwhelming process first-time visitors often face, citing the need for clarity due to new terminologies and procedures like Lightning Lane, Park Hopper, and MagicBand. In response, Disney has developed a dedicated Customer Experience team to track and analyze guest data, leading to more user-friendly changes. Their efforts have influenced various aspects, from resort parking to dining availability displays and simplifying Genie+ to Lightning Lane Pass.
A noteworthy takeaway was Jason Kirk’s explanation of Guest feedback driving changes in the Lightning Lane system, allowing for pre-arrival bookings. Guests now enjoy more attractions through this streamlined process. Despite pining for the old-school FastPass system, I confess the new arrangement does enhance planning flexibility and improves overall guest satisfaction.
Lastly, Michael Hundgen highlighted a thrilling upcoming project: a Disney Villains Land at Magic Kingdom. The project gained momentum thanks to the passionate fan feedback, first hinted at D23. As a die-hard Disney fan, the idea of an entire area dedicated to iconic villains is electrifying, promising an extracurricular dose of enchantment and intrigue.
What excites you most about these updates and changes? Share your thoughts in the comments below and don’t forget to pass on the magic by sharing this story with your friends and fellow Disney enthusiasts!
Source: Molly McCormack
