We have a special treat for our readers today: a heartfelt letter addressed to Disneyland by Doug Lipp, a former Cast Member who worked closely with iconic Disney Legends like Van France and Jim Cora. These Disney pillars were instrumental in developing the famed Disney University, ensuring that Disneyland’s culture of friendliness and cleanliness never wavered—an ethos set in motion by Walt Disney himself.
Doug Lipp began his journey at Disneyland as a college intern working under the incomparable Van France. He later became a trainer at Disneyland for Disney University, contributed to the startup team at Tokyo Disneyland, and led the training team back at Walt Disney Studios. Now a consultant and public speaker, Doug reminisces about the cherished memories and invaluable lessons learned from Disney’s legendary leaders.
In his poignant letter, Doug reflects on Disneyland’s monumental 69th birthday and expresses both admiration and concern. As Disneyland embarks on the ambitious DisneylandForward plan, he offers a heartfelt plea: to remember the exceptional experiences for Cast Members and Guests that have built its legacy. Doug underscores the importance of blending Walt Disney’s cultural foundation with future visions to ensure continued success.
Drawing wisdom from Disney Legend Marty Sklar, who described Walt Disney as having “one foot in the past and one foot in the future,” Doug reminds us that the company’s history should serve as a springboard to new heights. However, he warns against the traps of arrogance and complacency that have led many market leaders astray. It’s not the sudden floods but the “drip, drip, drip” of indifference that can ultimately unravel the magic.
As Disneyland moves forward with its expansion, Doug hopes it continues to invest in the training and development of its Cast Members, keeping alive the spirit of “plussing the show” habitually championed by Walt. Continuing this tradition, along with expanding and enhancing attractions, will keep Disneyland the “Happiest Place on Earth” for generations to come.
What do you think of Doug’s letter? Share your thoughts in the comments below and feel free to share this story with fellow Disney enthusiasts!
Source: MiceChat
