Although Disney has pioneered many efforts in inclusion and representation, recent changes to their Disability Access Service (DAS) at Disneyland and Walt Disney World have left some guests feeling left out of the magic. After a significant overhaul earlier this year, the DAS system now primarily serves guests with developmental and neurological conditions like autism, leaving others with less visible but equally challenging conditions struggling to enjoy the parks.
Disney influencer Rylie Shaw highlighted this issue in a recent TikTok video where she shared her struggles as a narcolepsy sufferer. Narcolepsy is a neurological disorder affecting one’s ability to stay awake, leading to fatigue and sudden sleep attacks. Shaw’s experiences at Disney Parks exposed the limitations of the revised DAS system, which no longer adequately serves guests with conditions like hers. As Shaw poignantly notes, the changes resulted in a draining day that fell short of the Disney magic she anticipated.
According to Disney’s official guidelines, the DAS program is designed to help those “unable to wait in a conventional queue for an extended period due to a developmental disability.” While this provision aims to support many guests effectively, it leaves those with other disabilities, like Shaw, at a disadvantage. For instance, Shaw’s narcolepsy prevents her from standing for long periods, a requirement that the current DAS framework does not adequately address.
This isn’t just a one-off issue. Thousands of Disney fans with various physical and neurological conditions might reconsider their Disney trips due to these revised regulations. Disney’s intent to streamline the DAS system has unintentionally excluded a significant swath of guests who once depended on it for a magical experience.
These changes are not casting Disney in the most favorable light, especially when the brand emphasizes inclusivity and fun for everyone. With the added pressure of ongoing legal matters related to accommodating guests with allergies, Disney’s approach to accessibility is drawing increasing scrutiny. It’s high time that someone in the higher echelons of the House of Mouse takes notice and makes necessary adjustments to restore the magic for all guests.
Have you been affected by the DAS system changes? Share your experiences in the comments below and let us know how you think Disney can improve!
Source: Inside the Magic
