The Walt Disney Company has just taken a step that aligns with its magical image. Following a tragic incident involving a guest, Jeffrey Piccolo, who sued Disney after his wife, Kanokporn Tangsuan, passed away due to an allergic reaction at Disney Springs’ Raglan Road restaurant, legal proceedings took an unexpected turn. Though Raglan Road is operated by Great Irish Pubs Florida, Inc., Piccolo originally included Disney in his lawsuit, alleging they were assured the food was allergen-free.
In an attempt to shield themselves from the lawsuit, Disney initially invoked a little-known clause tucked away in their Disney+ Subscriber Agreement. Essentially, Disney tried to argue that disputes, including this tragic one, should be resolved through arbitration rather than the courts, giving them an edge in the legal battleground.
However, faced with outcry and media scrutiny, Disney has backtracked. Josh D’Amaro, Disney Experiences Chairman, stated that Disney aims to prioritize humanity and resolve the matter in court rather than forcing arbitration. It’s a move being praised as both sensitive and respectful to the grieving family. Piccolo, who aims to claim damages “in excess of $50,000” and other costs, will now see his case proceed in court, bypassing the complex arbitration loophole.
This story takes us back to Disney’s core—compassion and integrity. What do you think about Disney’s change of heart? Share your thoughts in the comments below, and don’t forget to share this story!
Source: Tony Maglio
